Refund Policy

Last updated: September 16, 2026

Overview

IEP Parent Tools sells downloadable digital products — checklists, guides, and similar resources. Because these are digital products delivered electronically, there is nothing to physically return or ship, and this policy is written with that in mind.

Refund Window

Refund requests should be submitted within 14 days of purchase. Requests submitted after this window will be reviewed at our discretion.

When a Refund Is Available

• Duplicate charges. If you were charged more than once for the same product, the duplicate charge is refundable.
• Corrupted, missing, or inaccessible downloads. If a file won't open, is missing pages, or you're otherwise unable to access what you paid for, contact us first so we can try to fix it. If we're not able to resolve the issue, it's refundable.
• Accidental or wrong-item purchases. If you purchased the wrong item by mistake, let us know within the refund window and we'll review it — either exchanging it for the correct item or issuing a refund.

Change of Mind

Because our products are delivered instantly, refunds for a simple change of mind are generally not available once a product has been successfully delivered and downloaded. If something about the product isn't what you expected, reach out anyway — we'll take a look.

How Refunds Are Issued

Approved refunds are returned to the original payment method used at checkout.

How to Request a Refund

Email support@iepparenttools.com with your order details (the email address you used and, if you have it, your order/receipt information) and a short description of the issue.

Response Time

We aim to respond to refund requests within 2 business days.